Banking / Finance
Financial services operate in highly competitive markets. Customer data is a valuable resource. Relationships can cross multiple products, through multiple locations and different e-commerce mediums. Mortgage applications, credit agreements, monthly statements, cross product marketing, arrears notices, client letters – just some of the many and varied communications that take place each day. Complexities of document generation can be enormous. Meeting regulatory standards a must.
BT Financial Group has offered its services in Australia since 1969 and is now the wealth management arm of the Westpac Group. They provide millions of customers with a full spectrum of products and services across superannuation and retirement, investment, financial advice, private banking and insurance. It’s crucial that customer data is of a high quality, easy to access and readily available for multiple purposes.
Generating a wide-range of customer documents and reports. Interfacing with millions of people. BT Financial Group’s movement of data is enormous. Their private banking business is the second largest in Australia and affiliated advice networks are second- to-none. Digital demands continue to have an impact on the need for scalable and flexible data solutions. Mastersoft reviewed specific opportunities and worked up solutions that were relevant to business needs.
BT Financial Group’s rapid growth provides excellent opportunities for Mastersoft to look at solutions for communications management.
When we look at client needs, our approach is always to search for opportunities where improvements to the way customer data is managed, might add value to business outcomes. In working with BT Financial Group, return on investment was crucial. Enabling documents to be produced more cost effectively and within improved timeframes a must. Lock-in to one mail house was avoided and Mastersoft was able to help with commoditising print and mail services.
