Infrastructure
Enterprise and government work closely to identify infrastructure needs for economic growth and prosperity. Roads, energy, water and sewerage sit at the top of any country’s priorities. Understanding who uses what and where, begins with clear data on people. Mastersoft knows how to make sure that data can be put to work in achieving high volume outputs that come with any infrastructure requirement.
Transurban owns and operates toll roads in Australia and North America, partnering with governments to deliver roads that meet community needs. Millions of people use their roads in Sydney and Melbourne each day. Most toll collections happen electronically. That calls for millions of statements to end users and extensive customer data efficiencies. Transurban’s contribution to Australia’s infrastructure is outstanding.
Millions of road users are offered a range of electronic tolling products and a variety of ways to open and manage accounts, including web, Australia Post and a 24 hour telephone service. Transurban’s billing system needs to be robust and scalable to meet continuing demands. As new roads come on-line and road user numbers increase, the flexibility of user data to be used in generating documents and reports quickly, is of the highest importance.
Mastersoft strives to add value to their business outcomes through improved data clarity and engagement capabilities.
We’ve worked with Transurban for quite some years and have always been impressed with their ongoing successes. The latest opportunity for Mastersoft to add value came about when they moved to an Oracle based system to underpin new initiatives for their tolling and customer communications management. Looking at document generation platforms and providing additional functionality, were our key drivers.
